dk44 price Privacy Policy

1. Introduction and Applicability

dk44 price ("we", "our", "platform") operates online gaming services for users in Bangladesh. This privacy policy explains what information we collect from you while you use our website, mobile app and related services, how we store and process it, and under what circumstances it may be shared with third parties.

Creating an account on dk44 price, browsing our website or using any of our services means you have agreed to the terms of this policy. This policy is connected to our Terms and Conditions, and reading both documents together gives a complete picture of the legal framework for users.

2. Information We Collect

dk44 price collects two types of information from various sources — information you provide directly and information collected automatically.

2.1 Registration and Account Information

When creating an account, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Email address
• Mobile number
• Username of the user's choice
• Password (stored in encrypted form)

2.2 Identity Verification Information

As part of the KYC (Know Your Customer) process, we may collect images of a national identity card or passport, proof of address and other relevant documents. This is essential for fraud prevention and ensuring financial security.

2.3 Financial Transaction Information

During deposits and withdrawals, we collect:

• bKash, Nagad or Rocket account numbers
• Bank account details (if applicable)
• Transaction amount and time
• Transaction reference number

2.4 Automatically Collected Information

Information collected automatically while you use our platform:

• IP address and device information
• Browser type and operating system
• Page visit history and duration
• Game play history and statistics
• Login time and device identifiers

3. Use of Information

dk44 price uses collected information only for the purposes listed below and for no other purpose:

1. Account management and user identity verification
2. Processing financial transactions such as deposits and withdrawals
3. Providing customer support and resolving issues
4. Detecting and preventing fraudulent activity
5. Improving platform security and performance
6. Managing bonuses, promotions and VIP benefits
7. Meeting legal obligations
8. Personalising the user experience
9. Sending relevant updates and notifications where applicable

We do not sell your personal information to third parties for marketing purposes. As part of our Responsible Gaming policy, we analyse gaming behaviour patterns to help identify and support at-risk users.

4. Data Retention and Duration

Your information is stored on dk44 price's secure servers. We retain information only for as long as it is needed to provide the service or as required by legal obligation.

4.1 Retention Period

• Active account data: for the entire period the account remains active
• After account closure: financial and identity information retained for a minimum of five years
• Transaction records: as required by law
• Log files and technical data: generally deleted after 90 days

4.2 Data Deletion Requests

After closing your account, you may request that your personal information be deleted. However, certain information may be required to be retained for a specified period due to legal obligations.

5. Sharing Information with Third Parties

dk44 price may share limited information with third parties in the following circumstances:

5.1 Service Provider Partners

Necessary transaction information is shared with bKash, Nagad, Rocket and banking institutions for payment processing. Information required for game operation may be shared with game providers such as Evolution, Pragmatic Play, PG Soft and JILI.

5.2 Legal Obligations

If a government authority or court issues a lawful order, we are legally required to provide the necessary information. In such situations, we will attempt to notify the user, provided that is legally permissible.

5.3 Fraud Prevention

As part of anti-money laundering (AML) and fraud prevention efforts, information may be shared with relevant investigative bodies. This is part of our responsibility to protect users' interests.

6. Cookies and Tracking Technologies

The dk44 price website and app use cookies and similar tracking technologies. These technologies help us improve service quality and make your browsing experience smoother.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences (language, settings).
• Analytics cookies: To monitor and improve site usage.

6.2 Cookie Controls

You can disable cookies through your browser settings, but doing so may cause some services to not work properly. Disabling essential cookies may disrupt the login process.

7. Security Measures

To protect your information, dk44 price applies industry-standard security measures:

• SSL (Secure Socket Layer) encryption — all data transfers are secured
• Passwords stored using bcrypt hashing
• Two-factor verification (OTP) available
• Regular security audits and vulnerability testing
• Server firewall and intrusion detection systems
• Data backup and disaster recovery planning

However, no transmission of information over the internet is entirely risk-free. We make every effort, but no system is 100% impenetrable. Keeping your password confidential and not logging in from unfamiliar devices is your own responsibility.

8. Your Rights

As a dk44 price user, you have the following rights:

8.1 Right to Access Information

You can view and download the personal information held in your account at any time. Please contact the support team for this.

8.2 Right to Correct Information

If there is any error in your information, you may request a correction. Changing your name or date of birth after KYC verification may require additional documents.

8.3 Right to Close Your Account

You may close your account at any time. Any outstanding balance after account closure will be settled in accordance with the policy described on our About Us page.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or SMS messages, you can turn them off in your account settings. However, transaction and security notifications cannot be turned off.

9. Protection of Minors

dk44 price strictly refuses to provide services to anyone under the age of 21. We actively operate age verification systems, and if an account belonging to a minor is identified, it is closed immediately.

We do not knowingly collect personal information from any minor. If you believe a minor is using our platform, please notify our support team without delay.

10. Policy Changes and Updates

dk44 price may update this privacy policy from time to time. For any significant changes, we will inform users by the following methods:

• A notification will be sent to the registered email address
• A notice will be displayed on the website's main page
• The "Last Updated" date at the top of this page will change

We recommend that you re-read this policy regularly. Continuing to use the service after a change will be taken to mean you agree with the updated policy.

11. Contact

If you have any questions, concerns or requests regarding this privacy policy, please get in touch with us. Our support team is available in both Bengali and English, seven days a week, 24 hours a day. For general questions, you may visit our FAQ page.